Dentists and healthcare

A clinic lives by its schedule: a missed appointment means lost time for the whole team. Our SMS reminders help patients show up, and help your front desk keep the schedule full.

Appointment reminders by SMS

• Scheduled in advance: set a reminder for the day before, or whenever suits your clinic.
• Personalized: message templates with the patient’s name, date, time and the clinic’s address, in French or English depending on the patient’s language.
• From your number: the reminder comes from the clinic’s number, the one your patients recognize and can call back. Learn more about SMS and MMS.

Confirm or cancel in a word

The reminder can ask for a reply: “Reply YES to confirm or NO to cancel”. The patient’s answer is recorded with the message and visible to your team, without anyone having to phone.

• You see at a glance who confirmed and who cancelled, so you can free up and fill a slot earlier.
• An automatic reply can thank the patient and confirm the appointment.

Consent, managed by the platform

Each patient decides whether they want to receive your messages, and the platform respects their choice.

• A patient can refuse to receive messages by replying STOP, and accept again later with a re-subscribe keyword.
• Unsubscribed patients are automatically excluded from reminders and broadcasts: nobody has to check a list.
• The platform keeps the consent history: the patient’s choice, the date and the source.

Integration with your tools

Your appointments already live in your clinic management software. We can connect that software to our reminders:

• Notifications to your tools: each patient reply (confirmation, cancellation, keyword received) can be sent by webhook to your software, which updates the appointment.
• Reminders generated from your schedule: depending on your tool, reminders are created from your appointments, with no re-entry.
• Custom development when your software needs a particular integration. See custom development.

Compatibility depends on your software. Tell us which one you use and we will assess the integration with you.

Fax, still going strong in healthcare

In Québec, fax is still common across the healthcare network: prescriptions, lab reports, consultation requests, file transfers with pharmacies, laboratories, clinics and institutions. Our online fax lets you keep using it, with no machine to maintain.

• A fax number for the clinic: received faxes are routed by email to the group of your choice, for example reception or the medical secretariat.
• Sending from the web console: pick the document, enter the number and send, with no printing or scanning.
• Tracking of each transmission: the history shows whether the fax went through or failed (busy, no answer), and the list of received faxes stays available.
• Part of your daily routine: documents arrive in the clinic’s mailbox, where your team already handles them.
• Protected: per-user access control and an audit history. See Bill 25 compliance.

Does your clinic management software need to receive documents directly? Let’s talk about a custom integration.

Code White: alert all staff with one touch

In case of danger, every second counts. A programmable key on desk phones can trigger a Code White (code blanc) alert: an audio message broadcast at the same time to all devices on the network, so staff are warned and can get to safety.

• A single key: no number to dial, no chain of calls to start.
• All devices at once: the message is heard throughout the facility, wherever the employee is.
• A clear, ready-made message: recorded in advance, or generated by speech synthesis, so it is identical and unambiguous every time it is triggered.
• Available to the whole team: the key can be placed at reception, care stations and offices, according to your needs.
• Adapted to your facility: the reach of the broadcast and the message are set up according to your emergency plan.

This feature complements your emergency plan and your security systems, it does not replace them. It is set up with you, according to your protocols. See custom development for particular needs.

A clinic you can reach, even when closed

• An automatic SMS reply outside opening hours, for example with what to do in an emergency.
• A virtual receptionist that directs calls to the front desk, emergencies or billing, according to the clinic’s schedule.
• Voicemail sent by email, with AI transcription. Learn more.

Health information to protect

• Access to recordings, messages and history is controlled by permissions, user by user.
• An audit history records access. See Bill 25 compliance.
• Our usage rules ask you to avoid sensitive information: an appointment reminder only needs the date and time, not the reason for the visit.

For dentists and all health professionals

Dental, medical, physiotherapy or optometry clinics: any professional who lives by appointments benefits from the same tools.

Contact us to discuss your clinic’s needs.