Your telephony is essential to your business. Here, transparently, is what we do to keep it available and protected, and what we do not promise.
Where your data is hosted
Your data (calls, recordings, messages, faxes) is hosted in Canada, mainly in Montréal. However, we cannot guarantee that it is always hosted in Montréal or in Québec.
Upon prior notice, for certain extraordinary features, data may be processed outside Canada where such processing is not available in Canada.
Service availability
- A 99.9% monthly availability target for the core of the service.
- This target covers the availability of our services: it is not affected by a power or Internet outage at the customer’s site, for example.
- Planned maintenance announced at least 72 hours in advance.
Security
- Security updates managed by our team.
- Per-user permissions in the web console, to control who sees and does what.
- Audit history of permission changes and access to call recordings, SMS and faxes.
- Consent management for SMS and MMS messages.
- Confidentiality: our customers’ confidential information is protected and used only for the purposes of the service.
Protection of personal information
We process personal information in accordance with applicable laws, including Québec’s private-sector privacy legislation. A data processing addendum can be attached to your agreement on request. See our page on Bill 25 compliance and our privacy policy.
Recording retention
You may keep your call recordings free of charge for up to 6 months, or up to 5 years on request.
Support
A team that knows the platform because it develops it, with response targets according to the severity of your request. See the support page.
What we do not promise
No service is free of risk. Our security measures are reasonable and in line with industry standards, with no guarantee of absolute safety. For example, the discovery of a critical (zero-day) vulnerability may require us to limit the functionality of some services where necessary for security purposes. Availability targets exclude, among other things, planned maintenance, force majeure and outages caused by the network or equipment of a customer or third parties.
Use of our services is governed by our acceptable use policy.
Questions about security or hosting?