A team from the Greater Montréal area that knows the platform because it develops it. Here is how to reach us and where to find help. Technical support is available in French and in English.
Self-service help
- Documentation on using the platform.
- Web console: manage your users, numbers, schedules and menus.
- Frequently asked questions.
Reach us
By phone
Montréal: +1 (514) 875-7525, option 1
Toll-free: +1 (855) 775-7525, option 1
By email
Through the form
Write to us, choosing “Technical support” as the reason.
Support hours
Regular support hours are 9 a.m. to 5 p.m., on weekdays. During that time, you can reach us by phone, email or SMS. Outside those hours, extended support is available early in the morning, in the evening and on weekends, and emergency support overnight:
| Weekdays | Weekends | |
|---|---|---|
| 7:30 – 9 a.m. | Extended support | Extended support |
| 9 a.m. – 5 p.m. | Regular support | |
| 5 – 9 p.m. | Extended support | |
| 9 p.m. – 7:30 a.m. | Emergency | Emergency |
Outside regular support hours, you reach the emergency voicemail: leave your contact details and a short summary of the situation, and we will call you back within minutes.
Support fees
Support fees may apply, whether outside or during regular support hours. For example, configuration changes that you can make yourself in the web console are billed when they are made by our team.
Our commitment
Our response targets according to the severity of your request:
- Critical: response within 1 hour or less, during extended business hours.
- Major: response within 4 hours or less.
- Minor: response within 1 business day or less.
These times are response targets. The details are set out in your service agreement.
Need help or a clarification?