A law firm lives on the phone: consultations, file follow-ups, urgent client calls. Our platform is designed so that every call is well served, and well documented.
Call transcription and summaries
On the phone, the information that matters is often shared over a long conversation: dates, names, amounts, client instructions. Our AI transcription makes sure none of it is lost.
- Transcription of recorded calls: the full text of the call, in Canadian French or English, so you can find a specific passage without listening to the whole conversation again.
- A summary of every call: the key points of a long consultation in a few lines, to review before a meeting or a hearing.
- Speakers told apart: the transcript shows who is speaking, the lawyer or the client.
- Transcribed voicemail: each message arrives by email with the recording attached and its transcript, so a lawyer can read it in seconds between appointments.
- All in one place: the transcript and summary go with the recording in the call history.
An automatic transcript is an aid: check critical information against the recording. Call recording and transcription are subject to legal and professional obligations, including consent. Learn more about AI transcription.
Confidential, traceable communications
- Access to recordings and to the call history is controlled by permissions, user by user.
- An audit history records permission changes and access to call recordings, SMS and faxes. See Bill 25 compliance.
- You may keep your recordings free of charge for up to 6 months, or up to 5 years on request.
Call recording is subject to legal and professional obligations, including consent. It is up to your firm to comply with them.
No client call gets lost
- A virtual receptionist directs callers according to your organization, for example by practice area, and your business hours. See the visual configuration.
- Outside business hours, calls go to the voicemail of your choice.
- Queues distribute calls between reception and teams. Call centres.
Lawyers on the move
- Softphones for desktop and mobile let you answer from the courthouse, home or while travelling.
- The Microsoft Teams integration suits firms that already work in Teams.
- Conference rooms for multi-party calls with clients, experts and colleagues.
Reaching clients and exchanging documents
- SMS and MMS from your firm’s number, for example to confirm an appointment, with the client’s consent.
- Online fax for exchanges where fax is still used, with no machine to maintain.
Juris Évolution integration
Our platform integrates with Juris Évolution, a management tool for Québec law firms. Recordings of important calls can be uploaded directly to the client’s file, to make sure no relevant information is lost, from a phone or from the web console, and the call log shows which calls have been filed.
Another case-management software?
Tell us about your tools: our custom development service connects telephony to your systems.
Contact us to discuss your firm’s needs.
Let’s see what Florence can do for your organization.