In transport and logistics, information moves between the dispatcher, drivers, warehouses and customers, often on the move. Our platform keeps everyone in touch.
A dispatcher who is always reachable
- Queues for dispatch and customer service, with a callback to the caller when their turn comes.
- A virtual receptionist that routes by request: delivery tracking, billing, claims.
- An after-hours on-call line, routed to the right person.
Drivers and mobile teams
- Softphones to reach drivers, and to receive their calls on the same business number, from their cell phone.
- Teams on the road stay connected to the office team.
Informing customers by SMS
- SMS to announce a delivery window, a delay or an imminent arrival, with the recipient’s consent.
- Photos sent by MMS, for example to confirm a delivery.
Warehouses, terminals and branches connected
- Sites connected so teams call each other by simple extension number. See custom development.
- Schedules and messages specific to each site.
- Paging to reach the warehouse or the yard.
Documents and proof
- Online fax for shipping and customs documents, where fax is still used.
- Call recording, which you may keep free of charge for up to 6 months, and its transcript, to retrieve what was agreed in a dispute.
Connected to your systems
Connect telephony to your transport or warehouse software, to show the shipment’s record when the phone rings or to trigger a message to the customer. See custom development.
Let’s see what Florence can do for your organization.