Your telephony, adapted to the way you work: AI call agents, voice menus, integrations with your software, custom workflows and tailored configurations. We design and build what the platform doesn’t already offer, starting from your needs.
AI call agents
An AI call agent answers your callers, understands their request in natural language and acts: answering common questions, collecting the required information, booking an appointment, or transferring the call to the right person along with the context of the conversation.
- Available at all times, including outside business hours and at peak times.
- A transfer to a person is always possible.
- Designed for your industry, your vocabulary and your rules.
Voice-controlled voice menus
Instead of “press 1, press 2”, your callers simply say what they need. The menu understands the request and routes the call, with the telephone keypad as a fallback.
- Dynamic answers through speech synthesis, with information drawn from your systems (order status, today’s opening hours, and so on).
- Shorter, more natural menus, even when there are many choices.
- Built on our virtual receptionist, which you keep managing in the console.
CRM and business software integrations
Connect your telephony to the tools your team already uses, whether it is a CRM, a case-management software or an inventory management platform.
- Log calls in the customer’s record, with duration, direction and owner.
- Attach the recording and its transcript to the right file.
- Click to dial from your software.
- Show who is calling before you answer, from your own data.
A concrete example: our Juris Évolution integration for Québec law firms.
Custom workflows
Make telephony the starting point of your processes. When an event occurs, a series of actions starts automatically:
- Send an SMS or an email after a missed call.
- Create a ticket or a task, and notify the right person.
- Route calls according to rules drawn from your data, for example a priority customer or an open file.
- Trigger an automatic callback or an appointment confirmation.
Tailored configurations: trunks and multi-site
Every organization has its particularities. We adapt the platform to your technical reality, for example:
- A SIP trunk between your sites: connect your Montréal office to a branch in Europe or Asia, so both teams call each other by simple extension number, as if they were in the same office.
- Routing adapted to each site, according to its time zone and business hours.
- Inbound and outbound routes, numbering and special routing rules.
- Multi-site configurations, SIP templates and settings specific to your devices.
- Integrations with your environment, for example Microsoft Teams.
How we work
- We listen: we understand your process before proposing a solution.
- We build on the platform: your developments benefit from the same reliability and security as the rest of your system.
- We stay with you: the solution is maintained and supported by the same team that develops it.
Are you an IT services provider? These developments can also enrich what you offer your customers: see our reseller program.
Contact us to discuss your project.
A specific need? Tell us about your project.