A flexible cloud phone system that is quick to set up and easy to use, designed for professionals who value simplicity. We host it, maintain it and keep it evolving, so you can focus on your calls.
A complete platform, in the cloud
- Web management console that is simple, efficient and self-service: you set up your numbers, schedules and menus yourself. See the visual configuration.
- Softphones for desktop and mobile, to make and receive your calls anywhere. Learn more.
- Microsoft Teams integration to place calls from Teams. Learn more.
- Voicemail sent by email, with the recording attached and an AI transcript so you can read it at a glance. AI transcription.
- Call recording, which you may keep free of charge for up to 6 months, or up to 5 years on request, with AI transcripts and summaries.
- Local and toll-free numbers (1-800 and other toll-free prefixes), so customers can reach you from anywhere in the country.
- Online fax: send and receive faxes right on the platform. Learn more.
- SMS and MMS from your business numbers. Learn more.
- Call centre with queues, agent supervision and advanced statistics. Learn more.
A service ready in a few business days
No long installation project is needed: the entire service can be ready quickly.
New number
If you take a new phone number, your service can be ready as early as the next business day.
Porting your number
You keep your current number: in as little as 3 business days, it is transferred to us and your service is ready.
What your company’s administrator manages on their own
In the web console, your company’s administrator sets up the features below on their own.
| Category | Feature | What it does |
|---|---|---|
| Inbound calls | Inbound routes | Direct each number according to your needs. |
| Virtual receptionist | A voice menu that directs your callers, with speech-synthesis messages. | |
| Queues and agents | Call distribution, with a callback to the caller when their turn comes. | |
| Emergency calls | An out-of-hours on-call line: the people on duty are called one after the other. | |
| Users and devices | Users and permissions | Create accounts and set everyone’s access. |
| Lines and phones | Assign and configure devices. | |
| Voicemail | Messages sent by email, with AI transcription. | |
| Call permissions | Restrict outgoing calls by user. | |
| Collaboration | Conferences and paging | Multi-party calls and announcements over the phones. |
| Call supervision | Real-time view of calls and lines. | |
| Messages and documents | SMS and MMS | Conversations, automations and consent management. |
| Fax | Sending, receiving and email groups. | |
| Tracking | History and recordings | Call playback, AI transcripts and summaries. |
| Statistics | Call and call-centre statistics. | |
| Audit journal | History of access and changes, for Bill 25. |
Trunks, outbound routes and caller identification are managed by Florence Telecom or your reseller.
An answer to every case
Queues, voice menus, mobile teams, multiple sites, special requirements: whatever scenario you throw at it, the system has an answer. And if your case is truly unique, our team designs it with you.
Security and support
- Security updates managed by our team.
- Use of our services is governed by our Acceptable Use Policy.
- Simple, secure multi-site integration.
- Simplified remote support, and web documentation on using the platform.
- An audit history of access and permissions: see our page on Bill 25 compliance.
A system that keeps evolving
The features of your previous system carry over, and new features are added every month. Need a custom integration? See our custom development service.
Are you an IT services provider? Discover our reseller program.
Contact us to discuss your needs.
See it with your own numbers
* Shortest possible timelines. They assume everything goes well: your number ports over without trouble from your current provider, a copy of that provider’s latest invoice is supplied, the address you give us is accurate, and your business is easy to verify and credible.