In a garage, the phone rings while hands are inside an engine; in a dealership, it rings while advisors are with customers. Our platform keeps your customers informed without your team having to stop working to answer.
Keeping customers up to date by SMS
- An SMS “your vehicle is ready” when the repair is done, from the garage’s own number.
- Appointment and seasonal maintenance reminders, such as tire changes.
- Photos and quotes sent by MMS, to get approval for additional work.
- An automatic SMS reply when a call is missed or outside opening hours.
A phone reception that loses no customer
- A virtual receptionist: sales, service, parts, body shop, appointments.
- Voicemail arrives by email with a transcript: an advisor reads it in seconds.
- A queue at the service desk, with a callback to the customer when their turn comes at busy times.
Mobile advisors
- Softphones to take calls from a cell phone, in the shop or outside.
- Several branches connected together, with extension numbers.
A record in case of disagreement
Call recording, which you may keep free of charge for up to 6 months, and its transcript make it possible to retrieve what was agreed with the customer.
Connected to your shop software
Connect telephony to your shop management software to show the customer’s record when they call and create reminders automatically. See custom development.
Let’s see what Florence can do for your organization.