During the lunch or dinner rush, nobody has time to answer the phone. Our platform answers for you, and keeps your customers informed.
A phone that answers during the rush
- A virtual receptionist that gives the address, opening hours and today’s menu, then routes to reservations.
- Different schedules for the dining room, delivery or catering, and a message adapted to holidays.
- An automatic SMS reply for a missed call, for example with a booking link.
Reservations and orders by SMS
- Confirmation and reservation-reminder SMS from the restaurant’s number.
- An “your order is ready” message for takeout orders.
- Consent is managed: the customer can refuse messages at any time.
Several locations
- Several restaurants or a chain connected together, with extension numbers. See custom development.
- Paging and ring groups to reach the kitchen or the dining room.
For owners and managers
- Softphones to take the restaurant’s calls on your cell phone.
- Voicemail transcribed and sent by email. Learn more.
Hotels, caterers, reception halls
The same tools suit any business that lives on reservations: multi-line reception, SMS confirmations and after-hours messages.
Let’s see what Florence can do for your organization.