Last updated: October 16, 2026
This policy explains what personal information we collect on this website, why, and how you can exercise your rights.
Who we are
Florence Télécom Inc.
105, rue du Valet, Saint-Colomban (Québec) J5K 1B9
Person in charge of the protection of personal information: Antoine Charbonneau — antoine@florencetelecom.com — +1 (514) 875-7525, ext. 256.
The information we collect
- What you give us by filling out a form (contact, quote request, reseller application): name, email, phone, company, the content of your message and the details you choose to provide (number of users, current provider, intent to port your number, website, services offered, etc.).
- Basic technical data, such as IP address, date and pages viewed, which our servers may log to keep the site running and secure.
Cookies and tracking tools
This website does not use advertising cookies or third-party analytics tools. It is limited to what is necessary for it to work. It only remembers, in your browser and nowhere else, that you have dismissed the privacy notice.
Why we use this information
- To answer your requests and prepare a quote.
- To assess a partnership with a reseller.
- To provide support.
- To keep the site secure and meet our legal obligations.
By submitting a form, you consent to our using the information provided for these purposes.
Who we share it with
This information is accessible to the members of our team who need it to handle your request. It may also be processed by technology service providers who help us run this website and our email, and who act on our behalf. We do not sell or rent your personal information.
How long we keep it
We keep it for as long as necessary to achieve the purposes described above, then we destroy or anonymize it.
Security
We take reasonable security measures to protect your information against loss, unauthorized access and misuse.
Your rights
You may ask to access the information we hold about you, to have it corrected, to withdraw your consent or to request its destruction, within the limits provided by law. Write to the person in charge of the protection of personal information: we respond within 30 days.
If you believe your rights have not been respected, you may also contact the Commission d’accès à l’information du Québec.
Our customers’ data
Data processed as part of our telephony services (calls, recordings, messages, faxes) is governed by the service agreement. Upon prior notice, for certain extraordinary features, data may be processed outside Canada where such processing is not available in Canada. See security and reliability and Bill 25 compliance.
Changes
We may update this policy. The date of the last update appears at the top of this page.