Call centres

A call centre run by data, not by impressions

Run your call centre with the tools of a platform built for business telephony, and make decisions from accurate data instead of impressions.

Call centre management

Every call in the right hands

Queues and agent management, with each agent’s online status and availability.
Overflow call handling: tracking of calls transferred to another agent when one does not answer.
Live call monitoring for training and quality control.
A dashboard for call centre operators.

Advanced statistics

Measure every call, adjust every queue

Statistics by hour, a service level you configure to match your goals, agent occupancy: everything you need to know where the team performs, and where it runs out of breath.

Virtual line: call your customers back when their turn comes

Instead of waiting on the line, the caller can ask to be called back. They keep their place in the queue, hang up, and our system calls them back when their turn comes.

No more waiting on the phone

The customer gets on with their day, and you call them.

Their place is kept

The callback follows the queue order, as if they had stayed on the line.

Fewer lost calls

A customer who can be called back has less reason to hang up for good.

The choice stays with the customer

They can also wait, and hear their position in the queue.

Advanced statistics

Everything you can track, from the queue to the agent.

Statistics by hour

Which you can restrict to your business hours.

All incoming calls

Counted, not just those going through queues.

Service level

Parameters you can configure to match your goals.

Agent occupancy

Occupancy and unavailability rates.

Transferred calls

Number of transferred calls and percentages per queue.

Statistics by number

To spot anomalies.

Virtual line callbacks

Each callback is linked to the original call.

AI transcription and summaries

A complete view of your team’s performance. Learn more.

In pictures

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Real-time agent management: login status, pauses and line type for each agent.
Call statistics: volume by queue, by hour and by weekday, unanswered calls and source numbers.
Service level: answered calls by queue, response-time curve and the detail of every call.