A non-profit works with small teams, scattered volunteers and resources that have to last. Our platform helps you stay reachable and organized, with no infrastructure to maintain.
A shared line, volunteers at home
- Softphones so that employees and volunteers answer the organization’s line from their computer or cell phone. See remote work.
- Queues and ring groups to share calls among the people on duty.
- The same number, whoever answers.
A reception that guides requests
- A virtual receptionist: ask for help, become a volunteer, make a donation, reach administration.
- Voicemail sent by email, with a transcript.
- A message adapted to opening hours and campaign periods.
Reaching members and participants
- SMS for appointment, activity or meeting reminders, with the recipient’s consent.
- Conference rooms for board meetings and remote team meetings.
Reporting
- Call statistics to document traffic and the scale of the services provided, for example in a report to funders.
- A platform run by the organization itself, from the web console.
Preferential rates
We offer preferential rates to non-profit organizations. Request a quote to find out the rate that applies to your organization.
Information to protect
People who turn to an organization often confide in it. Per-user permissions and an audit history of access: see our page on Bill 25 compliance.
Let’s see what Florence can do for your organization.